Privacy Policy

Khunryoneth ("we", "us", "our") operates the website khunryoneth.world and provides custom furniture manufacturing, furniture restoration, and furniture assembly and repair services in the United Kingdom. This Privacy Policy explains in detail how we collect, use, store, disclose and protect your personal data when you use our website or engage our services. It applies to all visitors to our website, customers who place orders for bespoke furniture, clients who entrust us with restoration or repair work, and anyone who contacts us for quotations or general enquiries.

Data Controller and Contact Details

The data controller responsible for your personal data is Khunryoneth. Our registered or principal place of business is Unit 5, Lopen Rd, London N18 1PU, United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the controller of the personal data we collect through this website and in the course of providing our furniture and restoration services. If you have any questions about this policy or wish to exercise your data protection rights, you may contact us using the details provided on our contact page.

Personal Data We Collect

We may collect and process the following categories of personal data in connection with our furniture-related services and this website. The amount and type of data we collect depends on how you interact with us and which services you use.

Information You Provide Directly

When you contact us for a quote, place an order for custom furniture, book a restoration or repair, or submit an enquiry via our contact form, we may collect your name, email address, telephone number, postal address, and the content of your message. For custom furniture projects we may also collect details about dimensions, materials, wood types, design preferences, finish requirements, and delivery or collection requirements. For restoration and repair we may collect descriptions and images of the items you wish us to work on, including photographs you send to us for assessment. When you communicate with us by email or telephone we may keep a record of that correspondence. If you visit our workshop by appointment we may record your name and contact details for health and safety or security purposes where appropriate.

Transaction and Order Data

When you place an order or engage our services we collect information necessary to perform the contract. This may include your name, billing address, delivery address, contact telephone number, email address, payment details (which may be processed by our payment providers rather than stored by us), and details of the goods or services ordered. For custom furniture we may retain specifications, drawings or design notes. For restoration and repair we may retain condition reports, before-and-after photographs (with your consent where applicable), and records of work carried out.

Automatically Collected Data

When you visit khunryoneth.world we may automatically collect technical data such as your IP address, browser type and version, operating system, time zone setting, device type, screen resolution, and the pages you visit and the order in which you visit them. We may also collect usage data about how you navigate our site, including click paths, time spent on pages, and referral sources. This data is used to improve our website performance and user experience, to ensure security and to prevent fraud, and to understand how visitors find and use our site. Some of this data may be collected via cookies and similar technologies; for full details please see our Cookies policy.

Cookies and Similar Technologies

Our website uses cookies and similar technologies such as local storage. Cookies are small text files stored on your device. We use them to remember your preferences (for example whether you have accepted our cookie notice), to enable the website to function correctly, and where you have consented, to analyse how the site is used. For a full description of the cookies we use, their purposes and how to manage them, please read our Cookies policy.

How We Use Your Data

We use your personal data only for lawful purposes and where we have a legal basis to do so under UK data protection law. Specifically we use your data to:

• Respond to your enquiries about custom furniture, restoration or repair and to provide quotes, estimates and proposals.
• Process and fulfil orders for custom-made furniture, including design, manufacture, finishing and delivery or collection.
• Coordinate and perform restoration and repair work on your items, including scheduling, communication about progress, and return of completed work.
• Arrange collection and delivery of furniture where applicable, including sharing necessary contact and address details with our delivery partners.
• Communicate with you about your project, including updates on progress, completion and any follow-up such as care instructions or warranty information.
• Process payments and maintain financial and accounting records.
• Send administrative information such as changes to our terms, policies or contact details.
• Send marketing communications only where you have given your consent or where we are permitted to do so by law.
• Improve our website, services and customer experience, including by analysing how our site is used.
• Comply with legal and regulatory obligations, including tax, health and safety, and record-keeping requirements.
• Establish, exercise or defend our legal rights and to protect our rights and those of our customers and others.

We do not use your data for automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.

Legal Basis for Processing

We process your personal data on one or more of the following legal bases under the UK GDPR:

• Performance of a contract: Where processing is necessary to perform our contract with you, for example when we provide custom furniture or restoration services, arrange delivery, or communicate about your order.
• Consent: Where you have given clear consent for us to process your data for a specific purpose, for example when you agree to receive marketing emails or when you accept our cookie banner for non-essential cookies.
• Legitimate interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Our legitimate interests include improving our services and website, communicating with you about your orders, managing our business operations, and ensuring security.
• Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject, for example retaining records for tax or regulatory purposes.

Where we rely on consent you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

Sharing Your Data

We may share your personal data with trusted third parties only where necessary for the purposes described in this policy. Such parties may include:

• Service providers who assist with our website hosting, maintenance and security.
• Delivery and logistics partners for the collection and delivery of furniture, to the extent necessary to fulfil delivery (for example name, address and telephone number).
• Payment processors where you pay by card or other electronic means; we do not store full card details on our systems.
• Professional advisers such as lawyers, accountants or insurers where required for the operation of our business or in connection with a dispute or claim.
• Regulators, law enforcement or other authorities where we are required or permitted to do so by law.

We require all such parties to keep your data secure and to use it only for the purposes we specify and in accordance with applicable data protection law. We do not sell your personal data to third parties. We do not share your data with third parties for their own marketing purposes.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, insurance or reporting requirements. Retention periods may vary depending on the type of data and the purpose of processing. For example:

• Enquiry and quote records may be retained for a period of years in case you return to place an order or for our business records.
• Order and project records, including specifications and correspondence, may be retained for several years for warranty, after-sales support and accounting purposes.
• Financial and tax-related records are retained in accordance with statutory requirements (typically at least six years in the UK).
• Website and technical logs may be retained for a shorter period for security and troubleshooting.

When data is no longer needed for these purposes we will securely delete or anonymise it so that it can no longer be associated with you.

Your Rights Under UK Data Protection Law

Under the UK GDPR and the Data Protection Act 2018 you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you (commonly known as a subject access request).
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: In certain circumstances you may request that we delete your personal data (also known as the "right to be forgotten").
• Right to restrict processing: In certain circumstances you may request that we suspend the processing of your personal data.
• Right to data portability: Where we process your data by automated means and on the basis of contract or consent, you may request that we provide your data to you or another controller in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or to processing for direct marketing. We will stop processing unless we have compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.

You also have the right to lodge a complaint with a supervisory authority. In the United Kingdom the supervisory authority is the Information Commissioner's Office (ICO), which can be contacted at ico.org.uk or via their helpline. We would encourage you to contact us first so that we can try to resolve any concern.

To exercise any of these rights please contact us using the details on our contact page. We will respond within one month. We may need to verify your identity before processing your request.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Such measures include: secure access controls; encryption where appropriate; secure storage of physical and electronic records; and training for anyone who handles personal data on our behalf. No method of transmission over the internet or electronic storage is completely secure; we strive to protect your data but cannot guarantee absolute security. You are responsible for keeping any passwords or access details confidential.

International Transfers

Your data is normally processed within the United Kingdom and the European Economic Area. If we ever need to transfer your personal data outside the UK or the EEA we will ensure that appropriate safeguards are in place as required by UK data protection law, such as an adequacy decision, standard contractual clauses, or another approved mechanism. You may request details of such safeguards by contacting us.

Children

Our website and services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or the way we offer our services. The current version will always be available on this page. We may notify you of significant changes by email or by a notice on our website. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy where applicable.

Contact Us

If you have questions about this Privacy Policy or our use of your personal data in relation to our furniture manufacturing, restoration or repair services, or if you wish to exercise your data protection rights, please contact us via our contact page. We will respond as soon as practicable and in any event within the time limits required by law.